|
|
Stewart and
Surveys |
|
|||
|
|
People work harder when they enjoy their work and feel
that they have a vested interest in the company. First-time customers will only become repeat customers through
good and efficient service. Keeping
your employees and customers happy is necessary for any business to
thrive. Figuring out just how
satisfied they are is often a daunting task.
One of the easiest ways to ensure that your organization scores well
on satisfaction is through surveys. Surveys provide a powerful tool in monitoring many aspects
of an organization. The most
important aspects of any survey process are to develop a specific plan BEFORE
the survey instrument is developed and to resolve to communicate the results,
regardless of outcome. To conduct an
employee survey without an objective in mind may only initiate or accentuate
a credibility gap between management and staff. Surveys can serve a valuable function in identifying
necessary change strategies, communication needs and perception
assessment. In order to maximize the
effectiveness of this process as a strategic management tool, we recommend
the following four-step process: ·
Research and Assessment – in this step we determine
the exact purpose of the survey and the objectives for use of the data. ·
Development – we take special care to craft each of
our survey instruments to the needs of the organization and will consider
scope, time allocation, method of delivery and other factors in developing
the right instrument. ·
Implementation – in this step, we will administer
the survey and begin to collect the results. ·
Data Analysis and Reporting – we will compile and
tabulate all the results into an easy to read report. We will also present a detailed analysis
of the results. For more information on developing surveys, contact Stewart and Associates, Inc. today. |
|
|||
|
|
|||||
|
|
Consulting - Training – Board Effectiveness - Culture Consolidation - Customer Service Processes - Executive Coaching - Management Development - Professional Speaking - Sales Management Systems Secret Shopping - Strategic Planning - Surveys - Newsletter - Home |
|
|
||
|
|
© 2000 Stewart and Associates, Inc. |
|
|
||
|
|||||
