Stewart and Associates, Inc.

118 Park Ave., SW Suite 700
Aiken, SC 29801
Phone: 803-502-0099
Contact: blueshell1@aol.com

Oranizational Processes

Strategic Planning

The purpose of a strategic plan is to focus attention on a direction and the path to achieve necessary results for the organization.
The five key components of a strategic plan are:

  • Vision
  • Goals
  • Strategies
  • Outcomes
  • Actions

Our services in the area of strategic planning basically fall into three categories.  As always, each project is customized to the specific needs and timetable of the client organization:

  • Assessment – an outsider can often support internal strategic planners by providing objective, impartial insight and observations.
  • Facilitation – the process of guiding necessary discussions appropriately.
  • Implementation – once the plan is complete, guiding the design of implementation plans, which are outcomes-based, with appropriate measures is crucial.

Board Selection, Orientation and Development

The effective work of the board is critical to the success of the organization.  All boards need to focus on a viable process for working together.  This is even more important for volunteer board members who are often motivated by their dreams and their passions for the organization.  Stewart and Associates, Inc. offers the following services to facilitate the improved functioning of boards:

Customer Service Improvement Systems

In today’s rapidly changing environment, customer satisfaction will differentiate one service provider from another.  How prepared is your organization to meet the needs of today’s educated consumer?

A consistent record of customer satisfaction can only be achieved with the proper attitudes, behavior and skills.  Success in today’s environment requires change in the structure and culture of organizations.  Any effort to improve customer services must be strongly supported by both the systems of the organizations and the leadership.

Developing Service Relationships © is our process of blending behavior changes with a systemic approach to customer service.  We help develop strategies to ensure that the skills, behaviors and attitudes presented become an integral part of organizations, yielding continuous improvement and increasing customer satisfaction.

The Developing Service Relationships © process has been designed to:

  • Support the service oriented philosophy
  • Support an organizational culture focus on service
  • Focus on pro-active involvement through the teaching of specific skills such as problem solving, diffusing emotional communications, and negotiation
  • Create the opportunity for improving working relationships and understanding of the roles of others in the organization
  • Customize the concept to the systems and policies within the organization in order to be realistic

Our steps include:

The ultimate outcome of the Developing Service Relationships© process is that the employee understands the concepts of customer service and, more importantly, how to practice those behaviors within the structure of the organization.